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  1. From Idea Crowdsourcing to Managing User Knowledge | TIM Review
  2. Om Beyond Knowledge Management
  3. 5 Essential Skills to Master to be a Great Logistics Leader
  4. From Idea Crowdsourcing to Managing User Knowledge

Perhaps it even suggests a high level of productivity. But that would be misleading. As we have been learning in the legal industry, a high level of input our effort is no more than an input , does not necessarily ensure a high level of output or, more importantly, a good outcome. And it certainly does not ensure a high level of value from the perspective of the client.

But there is an even more troubling side to our propensity to describe ourselves as busy. Carroll says that this extraordinary level of busyness stems from the extraordinary amount of choice we have. After all, every choice requires us to make a decision. And every decision requires focus.

According to Carroll, every unnecessary choice is a distraction. As we eliminate those unnecessary choices, we reduce distractions, thereby increasing our available time and focus. So unless we are disciplined about reducing the number of unnecessary choices in our life, we end up depleting our most valuable resources without a corresponding benefit.

So my resolution for is to be even more deliberate in assessing What goes onto my To-Do list, understanding that every task on that list represents a choice that requires a decision, my focus, and my nonrenewable time.

Knowledge Management in a dynamic and agile world

How will you deal with your own never-ending To-Do list in ? How will you avoid the state of being functionally overwhelmed? Session Description: Wow! This is a skillset that can be developed via learning and adoptive practice. The Knoster model will teach participants how to develop a communication framework for success. At the conclusion of this session, participants will be able to: 1 Solve tough behavioral challenges by better understanding team dynamics. Please excuse those. Session Description: Disruption is the norm for organizations. Disruptive innovation is now seen as required to stay competitive in a world of emerging technologies, globalization and changing demographics.

This is changing the way we work, blurring industry boundaries and forcing even established organizations to rethink their business strategies to find effective ways to deliver value. What are the implications for organizations when disruption will change the way projects are delivered and leaders are required to lead more agile organizations? What are the challenges and opportunities? How do organizations effectively use their project talents to evolve existing practices, provide value while positioning themselves for long term success? This session brings together experienced executives to share their perspectives and insights on managing projects and change when disruption is a constant in their value delivery.

It is easy to agree with the theory that soft skills are the key to effective teams. In practice, soft skills are the hard skills for many people. When team members collectively understand and embrace the techniques and tools, the interpersonal relationships and team productivity often improve dramatically. This interactive workshop will provide you with an introduction to a project-proven communications model—complete with skills and techniques—that has been successfully deployed across a broad spectrum of projects, including civil construction, information technology, and leading-edge, first-of-a-kind technologies.

At the conclusion of this workshop, participants will be able to: 1 Develop a detailed awareness and understanding of the dynamics of total communication that drive relationships and outcomes. For more information: See greenlanguage. Session Description: When Twitter began, the founders did not set out to create a new economy, yet the way we do business has changed forever. Open access to information, or creating the feeling of open access to the brand, builds loyalty, identifies new product ideas and provides another channel for consumer influence.

Equal access to information renders entire business models fragile as consumers become their own sourcers with all of the information. Costolo lays out the implications of an open access economy on innovation process and the future of work. Please tell me what you need help with. This is not the best way of winning customer loyalty. One might be justified in identifying the following issues: No manifest care or consideration for the customer. Incomplete mapping and implementation of the business process required to meet customer needs. Inadequate feedback loops to provide notice when the system does not operate as planned.

Do you? Photo by Wyron A What is the future of work? More importantly, what is YOUR future at work? But how to identify and interpret emerging trends? Emerging AI and Automation trends If you look past the hype about AI, you will see that many businesses are changing the way they work as they explore the potential of this technology.

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From Idea Crowdsourcing to Managing User Knowledge | TIM Review

Unfortunately, according to a recent report on Automation and Artificial Intelligence by the Metropolitan Policy Program at the Brookings Institution, the negative impacts of automation and AI are going to hit some groups harder than others : Routine physical and cognitive tasks are most likely to be automated. This has tough implications for people in office administration, production, food preparation, and transportation roles.

Smaller, more rural areas will be harder hit by automation than the largest cities. The higher the level of worker education, the less likely those workers are to lose ground to automation. Men, youth, and under-represented groups will be most negatively affected by automation. Education is your insurance for your future at work The authors of the report propose several policy approaches to mitigate the negative impact of automation.

We look forward to seeing you there. They have a lawyer-owned, lawyer-run law firm that complies with ethical requirements regarding law firm ownership and management. They have a separate limited liability company, LTS, that houses their technology and product development operations. LTS is a Delaware corporation and has venture capital funding. Their practicing lawyers are encouraged to invest in the tech company so they are all aligned.

How they are different from other firms. Two-entity structure The law firm and LTS are independent but aligned. Parity of Personnel: the lawyers are not subordinated to the technologists; the technologists are not subordinated to the lawyers. Lawyers tend to practice the way they were taught. This often includes inefficiencies. When lawyers have to explain their processes to their software developer colleagues, this tends to expose inefficiencies that now must be fixed.

Fixed-price model. Once fixed, this gives the law firm a competitive advantage it creates a friendlier working environment for clients Tech to streamline legal services Role specialization Starting with startups Startups tend to provide rapid and frank feedback, which helps Atrium improve. Atrium has adopted shorter sales cycles for legal matters and legal tech.

Om Beyond Knowledge Management

These guide who they hire and what they do. No one is too high or too low offer and receive feedback so they can improve their performance. The cake story: little girl is baking a cake with her mother and notices that the mother cuts off the edges of the baked cake in a particular way. Grandma responds: when your mother was a little girl I had the wrong-shaped cake pan so I had to cut the baked cake into the right shape. Client Facing They want to be as client facing as possible. So they solicit a lot of client feedback and suggestions.

Last quarter, several clients asked for a way to simplify and expedite their internal hiring processes. So they created a client-facing legal app that satisfies this client request. Fidelity Investments KM group determined its scope and programs through a series of design thinking workshops with all their internal clients.

5 Essential Skills to Master to be a Great Logistics Leader

How they Evaluate Outside Counsel Data. They use an Amazon-style five star rating system that is completed at the completion of each matter Responsiveness Timeliness Quality of advice Price Diversity of team At this point, populating the data base of evaluations is voluntary. Next, they will start sending requests for data when a matter passes a significant milestone.

Searching Outside Counsel Ratings. Their in-house attorneys are required to choose their counsel by searching the evaluation system first. There are about firms in their system. They used to have firms in the past but have whittled this down to firms, of which a smaller number are preferred. IT Support. They have developers in India and a team in Salt Lake City that does custom development using an Agile process.

My wish for all of us is that we have a truly productive and satisfying Happy New Year! Your projects will involve people from five different generations. Each of these team members also has their unique behavioral style. You need to craft your approach and messages for each generation and each style. The Generations. Designed to develop organizational awareness and understand why projects fail. If you are missing any of the following elements, you will run the risk of failure.

Vision —Do you understand what you need to do AND why you need to do it? Consensus — with five generational styles, you need five different ways to build consensus. Without consensus, you have sabotage and blame. Conductor They are Type A and do not like to be told what to do They strong-willed, self-motivated, results-focused When crafting messages for them, focus on results decisions efficiency Promoter They are enthusiastic, energetic, persuasive, adventurous, creative They like shiny objects and hte next big thing.

It is very difficult to get them to focus. However, they are really helpful when you need to deliver a difficult message. They are happy to help others. You have to help them keep their focus. They will do things to the best of their ability. They know they are better at things then others. When crafting messages for them, focus on decision by committee last to speak subject mattter experts speak face-to-face, but start with social conversation before jumping into the heart of the matter.

Exercises that appeal to each style. Speakers: Joanie F. It is experiential, small-group training. How does the Census Bureau deliver value? Their demographic and economic data can help federal and local emergency responders prepare for a climate event government and private sector groups manage development after a climate disaster Successes at the Department of Energy. They run really large projects — sometimes worth several billions of dollars They capture enormous amounts of data from their projects.

Their job is to understand and explain through these data the value the public receives from these projects This helps the public understand how their tax dollars are being used They focus on how to explain value to the public — not just explaining it to other scientists. How can project leaders and their teams lead technology-driven projects. DIUx: the defense department and the department of housing services are talking to and working with Silicon Valley to find technologists who can become valuable partners with government.

The appeal for these new technology partners is that they can have an impact at an enormous scale when they work through government. It includes links to a place where to look for photos, videos, news, maps, as well as buttons to switch to Gmail, Calendar, and other services developed by the company. All have the same operating principle, and the interface card still appears as Android it is. Google has moved all of the icons that lead to its other applications and services to an App Drawer button in the upper right hand, at the corner of the screen.

In addition, Google. Google has experimented with other markets, such as radio and print publications, and in selling advertisements from its advertisers within offline newspapers and magazines. As of November , Google operates over 70 offices over 40 countries Jarvis ; Vise The better website is, the more users will trust search engine.

In , Google announced Android version 7, introduced a new VR platform called Daydream, and its new virtual assistant, Google Assistant. Google Search is the dominant strength of Google and bringing great revenue for the company. These were also two groups having the most time on the Internet, high-earners and young people; however, these people have disliked ads see Fig. It is drawing a gloomy picture for the sustainable development of the online advertising industry in general and Google in particular.

Therefore, in early , Google has strategies to build an ad blocking tool, built into the Chrome browser. For the company impact, the history shows that speedy development of Google creates both economic and social impacts to followers in a new way of people connection Savitz In this modern world, it seems that people cannot spend a day without searching any information in Google Chen et al. Even though when addressing this paper, it is also in need the information from Google search and uses it as a supporting tool.

Nobody can deny the convenience of Google as a fast and easy way to search Schalkwyk et al. In order to get the most comprehensive data and information for this case analysis, a number of methods are used, including:. Research data and collect information were mostly from the Harvard Study Project Oxygen , which has been selected because it is related to the purpose of our study.

Data collection and analysis has been taken from Google Scholar and various websites related researches. We look at the history of appearance, development, and recognize the impacts of this company, as well as the challenges and the way the Board of Directors measures the abilities of their manager when the problem is found. Analyzing: It was begun by considering expectations from the Harvard Study. Subsequently, considering the smaller organization Zappos in comparison of how its cultures and subcultures are accessed as well.

Since then, the paper has clarified the management problem that Google and Zappos confront and deal with it so as to help other businesses apply this theoretical practice and achieve its goal beyond expectations. Is there any difference and similarity between a huge company and a smaller enterprise in perspective of culture and subculture? What makes Google different from others, the dominant cultures as well as subcultures existing? How do leadership behaviors impact on the organizational culture? In early days of Google, there are not many managers.

In a flat structure, most employees are engineers and technical experts. In fact, in a few hundred engineers reported to only four managers. But over time and out of necessity, the number of managers increased. Then, in , people and team culture at Google noticed a disturbing trend. Exit interview data cited low satisfaction with their manager as a reason for leaving Google. The findings with 8 key behaviors illustrated by the most effective managers.

In the case study, the findings prove that managers really have mattered. Google, initially, must figure out what the best manager is by asking high and low scoring managers such questions about communication, vision, etc. Its project identifies eight behaviors Bulygo ; Garvin et al. Alison Taylor The Five Levels of an Ethical Culture, reported five levels of an ethical culture, from an individual, interpersonal, group, intergroup to inter-organizational Taylor Leadership is essential to driving the ethical culture from a formal and informal perspective Schwartz ; Trevino and Nelson Formally, a leader provides the resources to implement structures and programs that support ethics.

Is it okay to talk about ethics? Or is ethical fading the norm? The formal and informal training is very important. The more specific and customized training, the more effective it is likely to be. Google seemed to apply this theory when addressed the Oxygen Project. Whenever we approach a new organization, there is no doubt that we will try to get more about the culture of that place, the way of thinking, working, as well as behavior.

And it is likely that the more diverse culture of a place is, the more difficult for outsiders to assess its culture becomes Mosakowski Realizing culture in Schein including artifacts, espoused valued and shared underlying assumptions. It is easier for outsiders to see the artifacts visual objects that a group uses as the symbol for a group; however, it does not express more about the espoused values, as well as tacit assumptions. In Schein et al. Moreover, we also need to look at the context of working, the solution for shared problems because these will facilitate to understand the culture better.

According to the OCP Organizational Culture Profile framework Saremi and Nejad , an organization is with possessing the innovation of culture, flexible and adaptable with fresh ideas, which is figured by flat hierarchy and title. For instance, Gore-Tex is an innovative product of W. Looking at the examples of Fast Company, Genentech Inc.

In Aldrich n. Despite we all know how important culture is, we have successively failed to address it O'Reilly et al. The organizational research change process from the view of Schein ; it is a fact that whenever an organization has the intention of changing the culture, it really takes time. As we all acknowledge, to build an organizational culture, both leader and subordinate spend most of their time on learning, relearning, experiencing, as well as considering the most appropriate features.

Sometimes, some changes are inevitable in terms of economic, political, technological, legal and moral threats, as well as internal discomfort Kavanagh and Ashkanasy ; Schein As the case in Schein , when a CEO would like to make an innovation which is proved no effective response, given that he did not get to know well about the tacit implications at the place he has just come. It is illustrated that whatsoever change should need time and a process to happen Blog ; Makhlouk and Shevchuk In conclusion, a new culture can be learned Schein , but with an appropriate route and the profits for all stakeholders should be concerned by the change manager Sathe All tacit assumptions of insiders are not easy for outsiders to grasp the meaning completely Schein It is not also an exception at any organization.

Google is an example of the multicultural organization coming from various regions of the world, and the national or regional cultures making this multicultural organization with an official culture for the whole company. In this case, the organizational culture of Google has an influence on the behaviors of manager and employee. In addition, as for such a company specializes in information technology, all engineers prefer to work on everything with data-evidence to get them involved in the meaningful survey about manager Davenport et al.

This overview describes patient flow and links to theories about flow. Patient flow underpins many improvement tools and techniques. In simple terms, flow is about uninterrupted movement Nave , like driving steadily along the motorway without interruptions or being stuck in a traffic jam. In fact, flow plays a vital role in getting stakeholders involved in working creatively and innovatively Adams ; Amabile ; Forest et al.

Definitely, Google gets it done very well. In every social interaction, whether we are aware of it or not, we function as a leader. We not only reinforce and act as part of the present cultural dynamics but also influence it when introducing new cultural elements based on our values, beliefs and associated actions and behaviors Gifford and Peter Over time, these new elements have the ability to strengthen and enhance culture or eroding and weaken it.

In deeper perspective, there is a difference between these two terms. When the responsibility for creating and preserving organizational culture ultimately lies with a senior leadership, it is important to recognize that every employee plays a unique role as culture creator, evolver, manager, and leader Aldrich n. At Google, it must be admitted that they, founder, leader and manager all channel to create a comfortable place completely and a dynamic culture for getting the creativity of their engineers; as a result, the employees feel free and really enjoy their works Scott There is no longer barrier, concrete hierarchy between employers and employees, managers and engineers Garvin The head thing is to flow in work to produce the best product for the users.

This is a leader who can help all followers achieve the comfort and reap benefits for Google. The proficient technical knowledge cannot help an individual create a good manager: A good engineer with times higher productivity cannot make him the best manager. Having good technical knowledge is very important, but it is also the lowest of eight criteria set by Google. It cannot be denied the interplay of culture creation, reenactment, and reinforcement creates interdependency between culture and leadership.

It is not easy for outsiders to grasp all assumptions of the culture of a group. Cultures, as well as subcultures among different groups, are not identical. Culture resides within each individual, on the other hand, in each organization or community, there seems to be a hidden force to lead and instruct the ways that organization performs, which is called culture. Culture is created, reenacted, as well as reinforced through time. For example, as a new leader of an organization, he or she is the one to create and build on the norms for his or her group. Although each individual in that group comes from other small subcultures, working together in the new group, they have to follow and adapt to the new principles that are required by the leader.

However, there are some situations in which the leader is from another culture and move to manage in a deep-rooted cultural group, he or she is expected to adapt to the new environment, given that it is not easy to change the culture of a group quickly and completely. It means that culture has different associations in different organizations or subjects an individual, a group or class, a whole society.

This means that self-awareness of culture is directly related to individuals, groups and societies behaviors, as well as their cultural background Mor et al. Subsequently, that would reflect existing conceptions of the culture shape Sackmann and Phillips As we develop our self-awareness, not only can we express our own cultural identity, principles, and prejudices, but we can also start moving from enjoying our own perspective about that culture to being comfortable with a new perspective.

The consciousness of culture takes us to a further growth step of seeking the similarities to the complexities of the culture based on the differences of other cultures Quappe and Cantatore Despite small and medium or large enterprises, human development is a factor of corporate culture. A leader, the most important individual of an organization, is the most responsible for building the corporate culture. They, therefore, must be the example of building a corporate culture. They must make wise decisions in building a culture of values and must be a successful leader in achieving the goals set out to motivate the members of the company.

Then, a new culture of a business can explore and discover the potential of all members Schein However, each leader brings a different way of behavior, and thinking, which includes working among subordinates. When a leader would like to change the tradition, the norms in working relationships and principles rooted by the previous leader, the employee must adapt a new way of thinking, behaving and working. In some cases, it may be a challenging time for some followers and conflicts may emerge given misunderstandings in the different tactics between the new leader and the follower.

Hence, in order to obtain a successful culture change, the change manager should have an obvious plan for his culture change strategy Kavanagh and Ashkanasy It means that the culture that a leader creates play an instrumental role in the success of the business. The existence of subcultures has been discussed in many papers Howard-Grenville Subcultures can be shaped in the organization around levels of hierarchy Riley or around the uniqueness of the roles and structure of the business, such as departments Hofstede , function, and occupation Van Maanen and Barley Also, subcultures can be distinguished around private contacts, networks, and individual differences, such as ethnic groups and gender groups Martin In contrast, a variety of approaches build the subsequent expectations on the correlation between the corporative agreement of stable development and organizational culture, including various subcultures can exist within an organization and various attitudes of participants of each subculture.

In comparing leaders of Google Inc. Hsieh explains living by these core values to create an authentic culture within Zappos. These values took over a year to be developed and were revisited annually through the utilization of employee insight and reflection. Zappos takes the importance of culture fit in their hiring.

This recruiting strategy gets people to be closer to Zappos than others. Therefore, they can study more and talk with the employer about their abilities and interests. It seems that Zappos cares about and want to know the candidate, who may become a part of the team in the future. It is really inspiring to live and work in the Zappos environment where all employees are encouraged to be themselves. It took Tony Hsieh a long time to find out these core values in order to build a successful organizational culture.

With his hard work in this area, he really deserves the success. He has succeeded in creating a working place where all employees feel extremely comfortable. We can feel that all employees are not coming here to work, but to enjoy the journey to their ultimate creativity and bring back the real and wonderful shoe products for their customers with their distinctive flow. These are things leaders should consider if they would like to set up a successful and efficient organizational culture.

In his textbooks Hsieh a ; Hsieh b , Hsieh cued some ways of cultural assessment, such as through individual and group interviews, surveys and questionnaires, problem solutions, cultural assumption identifications and subculture concerns. In fact, it is not easy to evaluate a culture due to the fact that culture is deep, stable, and complex. Culture is the underlying assumptions of each individual and group; never can these instruments like questionnaires or surveys determine its identity. However, identifying cultural assumptions at a certain level can facilitate the process of cultural assessment.

Moreover, it is believed that understanding the process can also be a preparation for each individual to evolve or change culture even. Although Google and Zappos do business in different fields, they share the same point of establishing an organizational culture to bring the best for their employees. Zappos creates a culture of happiness Hsieh b and Google creates a motivating place to work Crowley ; Garvin et al. Google builds a workforce which reflects and understands the needs of all employees.

The question is raised, what cultures are you a member of? Which has the greatest influence on you day-to-day? From our research, the notion of culture has been improved a lot. It is not as simple as we originally thought. There are many different ways of living, beliefs, and core values, and what we witness cannot fully express the culture of a group or an organization. If we want to understand explicitly what culture is, we must get to know the backgrounds and histories of the insiders from that cultures, as well as subcultures. From what we know so far, every group or community has their own group culture.

Whenever a group has enough common experience, a culture begins to form. Moreover, the culture is sometimes considered to be similar, but there is always a particular distinctive discrepancy that differentiates the culture of this group from others and one is believed to belong to more than one kind of cultures during the course of their life. Therefore, we could be working under multi-positions, as well as some other kinds of societies such as class, professional club etc. We are a member of some kinds of subcultures and enjoy the culture of our country.

Organizational cultures have a big influence on our day-to-day practices. These cultures require us to try hard to improve our interpersonal communication, as well as boost our own identity in society. Although the norms from the subcultures may have impacts on our behavior to a certain extent, we find that they all accumulate to supplement for our diversity and we can compare them to choose the best practices to serve our followers. The connection between them is vital, but it is only a part of the study.

In the case study, it is obvious that the feeling of connection among management, employees, and customers accommodate a competitive advantage. Whenever we approach a new organization, there is no doubt that we will try to know more about the culture of that place, the way of thinking, working, as well as behavior. And it is likely that the more diverse culture of a place is; the more difficult for outsiders to assess the culture of that place becomes. The achievements of Google and Zappos proved that they clarify ways they apply to assess an organizational culture successfully.

They create a good connection among their stockholders, partners, followers, customers, and newcomers. So, what is the fantastic connection? Chapter one in Stallard , the connection is what transforms a dog-eat-dog environment into a sled dog team that pulls together. In addition, a leader must not create a barrier between him and employees.

Instead, a leader should be the opener and more harmonious in their relationship so that subordinate can feel at ease when they would like to comment or share their opinions. We totally agree with this point because of the fact that if a leader does not set the tone first, no employees dare to express their issues. It will make it difficult for a new organizational culture to become common and cultural boundaries will be difficult to solve.

All in all, a leader is a key feature in fostering the organizational culture or connection culture. The core factors of a connection culture that fit these human needs are vision, value, and voice. In this modern world, with the development of science and technology, multinational companies, multicultural unit, each person experiences more than one culture during the course of their life, it is vital for each of us to be trained to become a culture expert in some extent.

The most common set of diverse culture is at the workplace, we must communicate with different people from different culture, diverse ways of thinking, behaving, working as well as feeling, people should be wiser to realize that diverse cultures and deal well with them to avoid cultural shock. Google and Zappos are the places of connection culture. Multinational people come and work together, so culture intelligence is a necessary quality for a more successful future leader. He or she not only learn it for himself or herself but also for his or her followers. It is his or her responsibility to coach and chooses which culture is the most suitable for his or her organization.

This is really useful and noteworthy for other businesses, tomorrow leaders, and all of us in an attempt to help us to survive be harmonious in this world. Moreover, the culture is maybe sometimes considered to be similar, but there is always a particular distinctive discrepancy that differentiates the culture of this group from others and one is believed to belong to more than one kind of cultures during the course of their life.

We, therefore, could be working under multi-positions, as well as some other kinds of societies, such as class, professional club, etc. We are a member of several of subcultures and enjoy the culture of our country. Reflecting on the personal and working experiences and on the research we have read, we discovered eight important points that Google reflects:.

Why is culture management a vital issue for a business? Companies, especially, big ones, nowadays attract many labors from various areas with a variety of education, specialty, consciousness, social relation, etc. What do companies do to be viable? Adams K. Adler, N. International dimensions of organizational behavior : Cengage.

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From Idea Crowdsourcing to Managing User Knowledge

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